Terms of Service
Effective date: October 12, 2026 · Version: 1.0
These Terms of Service (the "Terms") govern use of Column Clone & Sync for monday.com (the "App"), provided by Lupo Digital Ltd., trading as LupApps ("LupApps", "we", "us"), Haprahim 48, Ra'anana, Israel.
By installing the App from the monday.com marketplace, or by using it, you agree to these Terms on behalf of the organization that owns the monday.com account in which the App is installed (the "Customer", "you"). If you install the App for an organization, you confirm that you have authority to bind it. If you do not agree, do not install or use the App.
These Terms cover organizational and individual use of the App. Use of the lupapps.io website is governed separately by our Website Terms and Conditions.
1. Definitions
- "App" — Column Clone & Sync for monday.com, including its column extension, the copy and sync rules you create with it, its skill for monday.com's AI assistant, and the LupApps backend services that operate them.
- "Customer Data" — data that the App accesses or processes on your behalf from your monday.com account, including column values and item identifiers on the boards where you use the App, your sync rules, and the account identifiers, names and email addresses of your users.
- "Authorized Users" — members of your monday.com account who use the App.
- "Plan" — the subscription (free trial, the paid plan or any successor) selected on the monday.com marketplace, with the features and limits described on the App's listing.
- "Platform" — monday.com.
- "Privacy Policy" — the App's privacy policy at https://legal.lupapps.io/column-clone-sync/privacy/, which forms part of these Terms.
2. The Service
2.1 What the App does. The App copies values from one column into another column on your monday.com boards, and can keep the target column updated whenever the source changes. It supports source columns that monday.com does not let you use directly in automations and filters, such as Mirror, Formula, Timeline and Connected Boards, and writes their values into regular columns.
2.2 Platform dependency. The App works only through the monday.com APIs, under authorizations that your Authorized Users grant. Changes, outages, quotas or restrictions on the Platform can affect the App. We are not responsible for the Platform itself.
2.3 Changes to the App. We may improve, add, change or retire features. If a change materially reduces the functionality of a paid Plan, we will give notice through the App, the marketplace listing or email at least 30 days before it takes effect, unless the change is required by law or by the Platform.
3. Accounts, Authorized Users and Access
3.1 Installation. An administrator of your monday.com account installs the App and grants the monday.com permissions listed on the App's marketplace listing. You control which workspaces and boards the App can reach through monday.com's own permission settings.
3.2 Authorization. Each Authorized User who sets up a copy or sync authorises the App through monday.com. The App acts with that user's permissions and reaches only the boards that user can reach. Viewers and guests cannot use the App.
3.3 Your responsibilities. You are responsible for the acts and omissions of your Authorized Users; for keeping your monday.com credentials secure; for making sure your users are entitled to access the boards they use the App on; and for configuring the App correctly. The App overwrites the values in the target column you choose. Check the source column, the target column and the mode before you save, and try a new rule on a few items or on a copy of the board first.
3.4 Eligibility. You must be at least 18 years old and able to enter a binding contract. The App is intended for business use.
4. Plans, Trial, Fees and Billing
4.1 Marketplace billing. Plans are purchased, billed, upgraded, downgraded and cancelled exclusively through the monday.com marketplace. monday.com processes payment and issues invoices, and monday.com's Marketplace Terms of Service and refund policy apply to those transactions. LupApps does not receive or store your payment details.
4.2 Trial. New installations receive a free trial (currently 14 days). When the trial ends, a paid Plan is needed to keep using the App.
4.3 Limits. The paid Plan does not limit the number of sync rules or users. Technical limits apply to keep the App reliable, currently 5,000 items in a single copy, and monday.com's own API limits apply (section 9.3). Limits are described on the listing and may be updated with notice under section 2.3.
4.4 Price changes. Changes to Plan prices take effect at your next renewal and only after at least 30 days' notice through the marketplace or by email.
4.5 Cancellation. You may cancel at any time from the monday.com marketplace. Access continues to the end of the paid period. Refunds, if any, are governed by monday.com's marketplace policy.
4.6 Taxes. Prices exclude taxes. monday.com applies any tax due at checkout.
5. Customer Data
5.1 Ownership. You own your Customer Data. Nothing in these Terms transfers any right in it to LupApps.
5.2 Our licence. You grant LupApps a limited, non-exclusive licence to access, transmit and process Customer Data solely to provide, secure, support and improve the App as configured by you, and as otherwise permitted by the Privacy Policy.
5.3 What we keep. During a copy or sync, the App reads column values from monday.com and writes them to the target column. A changed value waiting to be synced is held in a processing buffer for up to 10 minutes. The App does not keep copies of your board content beyond that. It stores only the records needed to operate the App: your monday.com account ID and URL name, subscription status, user IDs, OAuth tokens, sync rules and short-lived job and activity records. Full details are in the Privacy Policy.
5.4 No sale, no advertising, no AI training. We do not sell Customer Data, use it for advertising, or use it to train machine-learning models.
5.5 Your obligations. You are responsible for the lawfulness of the Customer Data you process with the App, including obtaining any consents required and complying with the terms of the Platform. The App is a general-purpose tool. Do not use it to process data that requires a specific regulatory agreement (such as a Business Associate Agreement under HIPAA, or payment card data) unless LupApps has agreed to that in writing.
5.6 Deletion. On uninstall, the App removes the board webhooks it created, deletes your sync rules and activity records, deletes its monday.com tokens (revoking them first where monday.com supports it) and deletes the account record. On request to support@lupapps.io we delete the contact details held by our email providers within 30 days, except records we must keep by law.
6. Data Processing Terms
This section applies where Customer Data includes personal data and LupApps processes it on your behalf. It serves as the parties' data processing terms. Where the Customer requires a separately signed Data Processing Agreement, LupApps will enter into one, and the signed agreement will prevail over this section for its subject matter.
6.1 Roles and details. You are the controller (or a processor acting for your own customers) and LupApps is your processor. Subject matter: operation of the App. Duration: the term of these Terms. Nature and purpose: copying and synchronising column values within your monday.com account as configured by you. Data subjects: your Authorized Users and the individuals whose data appears in the columns you copy or sync. Categories of data: the data you choose to place in those columns, plus user account identifiers, names and email addresses.
6.2 Instructions. LupApps processes personal data only on your documented instructions, which are these Terms, the Privacy Policy and the rules your users set in the App, unless required by law to do otherwise, in which case we inform you first where the law allows.
6.3 Confidentiality. Persons authorised by LupApps to process personal data are bound by confidentiality obligations.
6.4 Security. LupApps maintains technical and organisational measures appropriate to the risk, including encryption in transit (TLS); OAuth-based access with no storage of user passwords; OAuth tokens encrypted at rest; signature verification of requests and events; production access limited to named staff; least-privilege API scopes; and logging and monitoring. A summary of measures is in the Privacy Policy.
6.5 Subprocessors. You authorise LupApps to use the subprocessors listed in the Privacy Policy, currently monday.com (hosting on monday code), Twilio Segment (passing install and subscription events to our email provider), Klaviyo (service email), Crisp (in-app support chat) and Google Workspace (support mailbox). We give at least 14 days' notice before adding or replacing a subprocessor by updating the Privacy Policy and, for paid Plans, by email to the installing administrator. You may object on reasonable data-protection grounds; if we cannot resolve the objection, you may terminate under section 12 without penalty.
6.6 International transfers. The App is hosted on monday.com's infrastructure. Where personal data originating in the EU/EEA, the United Kingdom or Switzerland is transferred to a third country (for example to Israel, which holds an EU adequacy decision, or to a subprocessor in the United States), the transfer is made under an appropriate safeguard such as an adequacy decision, the EU–US Data Privacy Framework or the EU Standard Contractual Clauses.
6.7 Assistance. Taking into account the nature of the processing, LupApps assists you with data-subject requests, security obligations and, where required, data-protection impact assessments, to the extent the relevant information is in our possession.
6.8 Security incidents. If LupApps becomes aware of a personal-data breach affecting Customer Data, we notify the installing account's administrator contact by email without undue delay and no later than 72 hours after confirming it, describing what happened, the data and users affected, and the steps taken and recommended.
6.9 Deletion. On termination, LupApps deletes personal data as described in section 5.6.
6.10 Audit. On written request, no more than once per year, LupApps provides the information reasonably necessary to demonstrate compliance with this section, including a description of security measures. Where that is insufficient to meet a legal requirement, the parties agree in good faith on a reasonable audit scope, timing and confidentiality terms.
7. Acceptable Use
You must not: (a) use the App to violate law, the rights of others or the terms of the Platform; (b) attempt to access data, boards or accounts you are not authorised to access; (c) circumvent limits, rate limits or security controls; (d) reverse-engineer, copy, modify or create derivative works of the App, except where law permits; (e) resell the App or provide it to third parties as a service; (f) introduce malicious code or interfere with the App's operation; or (g) use the App to send unsolicited communications.
8. Intellectual Property
The App, including its software, interfaces, documentation and branding, is owned by LupApps and its licensors and is protected by intellectual-property law. These Terms give you a limited, non-exclusive, non-transferable right to use the App during the term, according to your Plan. If you send us feedback or suggestions, you grant LupApps a perpetual, royalty-free licence to use them without obligation to you. monday.com's names and marks belong to their owner. LupApps is an independent developer, and the App is not a monday.com product.
9. Availability, Support and Maintenance
9.1 Availability. We use commercially reasonable efforts to keep the App available at all times. We do not promise uninterrupted service. Sync events are processed through a queue, so a change can take a short time to appear in the target column.
9.2 Support. Support is available by email at support@lupapps.io and through the in-app chat, in English, on Israeli business days (Sunday to Thursday). We aim to respond within one business day.
9.3 Third-party limits. monday.com applies its own API quotas and rate limits. The App respects them, so large copies may take longer than usual.
10. Warranties and Disclaimers
Each party warrants that it has the authority to enter into these Terms. Except as expressly stated in these Terms, the App is provided "as is" and "as available", and LupApps disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. LupApps does not warrant that the App will be error-free or that it will meet your requirements, and is not responsible for Customer Data that you or your users configure the App to overwrite. Keep a backup of important boards, for example a duplicate, before running a large copy.
11. Limitation of Liability
11.1 Exclusions. To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising out of or related to these Terms, however caused.
11.2 Cap. LupApps' total liability arising out of or related to these Terms in any 12-month period will not exceed the fees you paid for the App through the monday.com marketplace in the 12 months before the event giving rise to the claim (or USD 100 during a free trial).
11.3 Carve-outs. These limits do not apply to a party's liability for gross negligence, wilful misconduct or breach of confidentiality, or to any liability that cannot be limited by law.
12. Term, Suspension and Termination
12.1 Term. These Terms apply from installation until the App is uninstalled from your monday.com account.
12.2 Termination by you. Uninstall the App at any time from monday.com. Paid Plans are cancelled through the marketplace under section 4.5.
12.3 Suspension and termination by LupApps. We may suspend or terminate access if you materially breach these Terms and do not cure within 14 days of notice; if your use creates a security or legal risk; if the Platform requires it; or if LupApps discontinues the App, with at least 60 days' notice for paid Plans and a pro-rata refund of prepaid fees through the marketplace where available.
12.4 Effect. On termination, access ends and data is deleted as described in section 5.6. Sections 5, 6, 8, 10, 11, 14 and 15 survive termination.
13. Changes to these Terms
We may update these Terms. For material changes we give at least 30 days' notice through the App, the marketplace listing or email to the installing administrator. Continued use after the effective date constitutes acceptance. If you do not agree, uninstall the App before the change takes effect.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. The parties will first try to resolve any dispute amicably within 30 days of written notice. Failing that, the competent courts of Tel Aviv-Jaffa, Israel have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
15. General
15.1 Entire agreement and precedence. These Terms, the Privacy Policy and your Plan selection on the monday.com marketplace form the entire agreement between you and LupApps about the App. If a separately signed agreement (such as a Data Processing Agreement) conflicts with these Terms, the signed agreement prevails for its subject matter. monday.com's Marketplace Terms of Service govern your relationship with monday.com.
15.2 Assignment. You may not assign these Terms without our written consent. LupApps may assign them to a successor of its business.
15.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including Platform outages.
15.4 Notices. Notices to LupApps go to support@lupapps.io. Notices to you go to the installing administrator's email address or through the App.
15.5 Severability and waiver. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.
15.6 Independent parties. The parties are independent contractors.
16. Contact
Lupo Digital Ltd. (LupApps) · Haprahim 48, Ra'anana, Israel
Support: support@lupapps.io · Privacy: idan@lupapps.io · https://lupapps.io